Call Recording VoIP: Why should you use this feature?

Usually, it's difficult for businesses to track all the essential details of the calls. Noting them down in real-time only distracts you from meaningful conversation. Even for small to midsize companies, it's overwhelming to note the critical call conversation on the go. Or running to another app to tap "record" can be equally annoying. 

Is there any way to track down all your business calls to get the most benefit out of it? This is where a VoIP built-in call recording feature helps. In your VoIP phone system, you can access the call recording feature to make your business call while satisfying your potential clients in the long run. 

Therefore, knowing about VoIP's call recording feature is vital. Here, we will discuss VoIP call recording, how it works, and the benefits it offers businesses.

What is VoIP call recording?

VoIP call recording is a secure process that records the voice conversations of inbound and outbound business phone calls. The call recording feature in the phone cloud system helps companies of all sizes.

You can gain valuable insight from every significant interaction on your customer support, retention, and sales call recording. 

Further, you can maintain accountability for verbal undertakings. You can also download a recorded audio file to listen to later or access it in your cloud storage database of any device linked to your virtual phone system. 

How does VoIP call recording work?

Call recording software is a built-in feature, unlike traditional call recording tools. Your business phone system allows you to record all specific calls over the Internet. The call recording feature is activated when you choose your monthly VoIP phone system plan.

Call recording software takes the call voice from VoIP network traffic. Then, the call audio is converted into a digital voice data file such as a MP3 or WAV file on the cloud storage system. You can download, search, playback, and share the call recordings. These call recordings can be marked with essential details such as phone number call timing (manually or automatically). 

Users can access and analyze these call recordings on any device, such as a smartphone or computer, at all times. 

Why Your Business Should Use VoIP Call Recording

Without a call recording, you do not get a clear idea of how everything runs in your business phone call. Let's examine the crucial aspects that drive small or big businesses to use call recording. 

1. Boost customer satisfaction 

It's essential for any business to improve overall customer satisfaction. One significant aspect that helps to meet customer needs is call recording. When you record VoIP calls, you can examine how your employees interact with customers. This way, you can easily highlight communication issues with your customer support or sales team. You can continuously refine your agent communication to boost customer satisfaction with your business. 

2. Save essential details at hand and train reps.

You can keep vital information to review and analyze later for reference through call recording. Your sales team can note the crucial points of conversation with a client and get back to them with a new offer while keeping their reservation in mind. It's a distraction-free tool for employees as it helps them actively hear a customer rather than taking notes at the moment. 

You can return to the recording to get complete information if you missed an important point. Managers can also gain insights into how reps interact with customers and execute company communication policies, which can help them train employees.

3. Settle Disputes With Customers

Call recording works as proof for your business if clashes happen with your customers. You can listen to the recording to see what exactly happened between your call rep and the customer. As a result, you can resolve problems more efficiently while restoring your customers' expectations for your business. 

4. Comply with legal standards.

Some industries, such as medical or legal, are bound to specific laws that force the security and privacy of client information. Administrators can review your employees' calls and follow all applicable rules and regulations throughout conversations. Sometimes, a call recording can work as your verbal contract to avoid miscommunication, as you can quickly deliver the voice tape to legal authorities. 

However, ensure all parties' consent before recording a call to avoid violating call recording laws and paying heavy fines.

5. Grow Your Business

Listening to multiple recordings will help you learn about common queries your customers have about your products or services. This can help you take advantage of the opportunity to upgrade your products or services to expand your business in the long term. 

Get access to the VoIP call recording with a secure and reliable phone system.

Transparent VoIP advanced features like call recording can help your business improve customer experience and accountability. You can automatically record calls to save time and later view them without any time or file size limitations. From initial installation to system maintenance, we take care of every technical aspect so you can expand your business smoothly. Experience the value we provide at an economical monthly package so you can generate more and spend less.