How Businesses Can Protect Themselves from Unlawful Robocalls and Report Complaints
Robocalls can be a serious concern for businesses as they can manipulate the business. Illegal Robocalls are rising as it’s cheap and easy to make robocalls with today's technology to any business through the Internet.
For that reason, you need to protect your business at any cost to stay safe from fraudulent and unwanted calls. Hook till the end to understand robocalls and how you can protect your business from unlawful robocalls and report complaints.
What are Robocalls?
When you pick up a call and you hear a pre-recorded message rather than a live human, it's a robocall. These robocalls are made to several receivers all at once to deliver the recorded message.
Not all robocalls are scams, some are allowed such as emergency alerts, charitable, and political. If you answer a call that is pushing hard to sell without permission is mostly illegal and a scam.
Generally, scammers often portray themselves as legitimate business, lenders, charities, or government agencies to trick the person. They spoof the Caller ID to show that the call is from an authoritative source. And they ask for personal or financial information from businesses to deceive them.
How to protect your business from Unlawful Robocalls
To safeguard your business from illegal robocalls and scams, follow these strategies to carefully operate your business phone system.
1. Execute Call Filtering techniques.
The first and foremost step you can take is applying a call filtering technique. You can find various call-filtering software that detects and filters spam calls. Even you can customize a personal blacklist or whitelist to filter calls. In this way, your business can minimize the number of robocalls and block suspicious calls.
2. Train Your Staff about illegal robocalls
When your business agent knows all the ins and outs of robocall scams, then it can help you mitigate risks. So educate your employees, give them training sessions about robocalls, and share methods that scammers use to trick you. Instruct your staff to be careful with random calls, verify the caller ID, and don't share sensitive information. In addition to that, report the fishy calls to the security department to take further action.
3. Create a guideline to deal with robocalls
By making strong techniques to handle robocalls scams can save you from unwanted robocalls. You can deliver your employees guidelines to deal with spam calls and incorporate a verification process for specific susceptible requests or transactions.
4. Get help from your Telecommunications Provider.
Your phone services provider can also help you to tackle illegal robocall scams. Consult your service provider about the feature they have to reduce, block, and report illegal robocalls while improving your phone system operations. Businesses connected with Transparent VoIP can report robocalls via email at request@transparentvoip.com, a phone call/SMS at (619) 866-4077.
5. Report unwanted calls
Always make sure to report robocalls to the Federal Trade Commission (FTC ) at DoNotCall.gov, or (888) 382-1222.
Meanwhile, you can also file at the FCC online or at 1-888-CALLFCC (888) 225-5322.
In case you have provided sensitive information or paid an amount and robocall dupe you, then watch the Federal Trade Commission video to register your complaint easily.
You can report the number on your caller ID, call date, and time so they can trace the scammer. Plus point here is that your company helps to save other companies too as FTC makes illegal caller phone numbers to the public. In this way, other businesses can use call blocking, and call-labeling tools to stay safe from fraudulent. Get additional information from the FCC about Caller ID spoofing and USTelecom to stop robocalls.
