Quality of Service (QoS): Why is it important in VoIP (Voice over Internet Protocol)?

Suppose you are engaging with your customer via a VoIP call or a virtual meeting with your team. Suddenly, the audio starts breaking, the video turns into a blurry screen, or the calls drop. It becomes challenging for you to deliver information while frustrating your potential customer.

All this happens because of unstable network connection—a VoIP without proper QoS setup. Poor audio quality and dropped calls can be problems for businesses, impacting your credibility and a team's productivity. When a VoIP system activates QoS, it helps provide a consistent HD (High Definition) voice call. So, it's crucial to know the importance of quality of service (QoS) in your VoIP business phone system, as it can make or break your communication. Let's go over the details.

What is VoIP Quality of Service?

QoS is a smart technology that prioritizes and manages network traffic through a router to provide consistent HD voice quality. VoIP providers set up QoS to handle audio call problems. VoIP is prone to network congestion that causes echoes, delays, and dropped calls. 

In the meantime, QoS fixes this network issue by dedicating system resources. QoS ensures that your voice is heard clearly and your messages turn up on time in the VoIP business phone system. It provides the best calling experience with your customers and teammates. 

Problems without QoS in VoIP

Let's understand some of the big problems that you can face without QoS setup in your VoIP business phone system. 

Packet Loss

Packets refer to the set of information or data packs that are sent over the internet and received as audio and video on the other end. Packet loss happens when the sent data packets get lost and do not arrive at their destination.

This means that when you are having a conversation on call, your voice delivers in the form of missing pieces that make it hard to understand the other person. Without the proper implementation of QoS, packet loss can rise.

Latency

If your audio takes longer than normal to reach the other person on the call, then it can be due to high latency. Without a suitable QoS system, VoIP can easily be exposed to high latency.

Basically, latency is the amount of time that data like voice takes to reach its destination over the internet. High VoIP network latency drives delay, missing, and unclear audio. On the other hand, proper QoS VoIP system setup reduces latency, resulting in crystal-clear communication.

Jitter

In VoIP, network jitter is the variation in the time it takes for voice data packets to travel from one person to another across the internet. Data packets like voice arrive out of order or with varying delays due to unstable network connections. High Jitter causes choppy or distorted audio, making it difficult to have a smooth conversation. 

Why it's important in VoIP?

In business, effective communication is crucial to building healthy relationships with your customers and team across the internet. Poor audio quality impacts communication and damages your online reputation and relationship with them. No one would like to call a business again and again to deliver the same point of view. Echoes, delays, audio glitches, and dropped calls can frustrate customers, and they will likely consider leaving your business.

This is where VoIP QoS helps to avoid this weird situation. QoS prioritizes data voice and manages the internet traffic while reducing audio glitches so you can have crystal-clear communication. This enhances the user experience and guarantees that your virtual calls run smoothly. Meanwhile, QoS optimizes the overall performance of the network.

Is QoS the same in all VoIP providers?

Not all VoIP providers offer the same level of QoS. They differ depending on their reliability and call quality performance. This is where Transparent VoIP has a competitive edge over the rest. We installed and maintained the phone system with a dedicated QoS setup that effectively prioritizes data while optimizing internet speed for persistent HD voice call quality.

We are dedicated to managing all technical aspects of your business phone system so you can have transparent and productive voice calls. Cheery on top, we have reliable maintenance support to expand your phone system while your business grows at no additional costs.