South Coast Surf Shop
Since 1974, South Coast Surf Shop has successfully established its reputation for providing premier apparel, custom surfboards, wetsuits, footwear, and gear in San Diego. Their South Coast Surfboard is the product of years of shaping and glassing. With time, South Coast Surf Shops grew and built five locations in Ocean Beach and Pacific Beach.
The Challenge: Outdated Phone Systems
Their traditional phone system struggled to meet growing demands. They had difficulty accessing real-time customer data, and the need to use multiple applications slowed down service. Manual processes created communication gaps and reduced staff productivity.
The Solution
South Coast Surf Shop transitioned to Transparent, a unified communication solution. Transparent offers a reliable and scalable phone system with advanced features designed to meet their evolving needs and stay competitive.
Notable Improvements
With TransparentVoIP, South Coast Surf Shops streamlined their operations, accessing all key data in one place and boosting efficiency. They saw reduced drop calls, improved voice quality, and faster resolution times. This unified communication solution enhanced their customer service and set a new standard for future growth.
