Innovating Communication: VoIP for Modern Insurance Agencies
Insurance agencies with standard phone systems often struggle with managing a high volume of calls. Also, it lacks modern features that are a must to communicate and support today's business growth.
What if you have a phone system that efficiently manages your call volume while integrating innovative features? Wouldn't it be ideal to boost employee productivity and save time? Right. VoIP makes it effortless for your business team to connect.
VoIP (Voice over Internet Protocol) is a modern communication technology that makes phone calls over the Internet. This technology ditches regular telephone lines, networks and rather depends on the efficiency of the internet. Let's get insight into how VoIP helps transform your communication and drive policy success while connecting effortlessly.
Why does your insurance company need VoIP?
VoIP promotes insurance operational efficiency with its advanced features and HD (High Definition) voice calling. There are multiple reasons why VoIP phone systems must be your insurance agency's best friend to close your policy deals. Let's get into them.
1 - High-quality audio
VoIP optimizes your insurance company calls to help you close more deals and to help facilitate with your policyholders. VoIP technology converts voice data over the internet and prevents network traffic jams. Further, a managed QoS (Quality of Service) router also improves call reliability by prioritizing voice traffic. Meanwhile, VoIP-optimized headsets also make sure to provide clear connectivity. A high-call voice call helps you discuss insurance policies and customer inquiries in real time.
2 - Level up your customer service.
A quick response from a business is the foundation of exceptional customer service. Today, customers expect quick responses to their inquiries and complaints. When you respond to your clients quickly, it helps you retain them.
An auto-attendant feature brings in the customer's immediate response. All the basic inquiries about your insurance policies can be answered by an auto attendant. If your client needs to talk to a live agent, route the call forward to the desired agent for a solution.
When the agent is not available at the moment, the customer can record a voicemail. And in VoIP, voicemail is sent to email with transcription, so you can connect with them later with ease.
3 - Instantly scale up or down your staff.
When your insurance agency starts growing, you will likely need more agents or remove staff while automating some tasks. Then the VoIP system supports insurance operations by giving freedom to upscale and downsize agents with no extra bills.
There is no hard-and-fast rule for scalability; you can quickly scale up or down whenever your insurance company needs it. Isn't it relaxing? Yes, we hear your sigh of relief. It actually saves you money.
4 - Business text messaging
SMS has great value and greatly impacts your policyholders as it has high open rates (about 98%). It's even more beneficial with CRM integration, as you can customize, automate, and easily send to the target audience.
For instance, when you find out that customers who have home insurance are due to renew their policy, you can send them friendly reminders in no time. Automated reminders help you retain your customers at the right time of the year.
Besides that, your customers can send messages to your business number for advice, questions, and purchases. Well, it provides a personalized experience for your potential customers.
SMS satisfies your policyholders, as more of them want to text. In fact, 70% of insurance clients want to securely message their insurance company. Not only that, 63% say that they purchased insurance when they got the option to text rather than call. Therefore, SMS in your phone system is a win-win situation for your insurance agency.
5 - Softphones (VoIP apps)
Softphones are flexible, as you can set them up on any device connected to the internet. It can be used on your smartphone, laptop, or tablet. It takes on flexibility and mobility to your insurance company as your agent can connect with calls and SMS and collaborate from any location with internet access.
Your agent can seamlessly move between devices to connect clients. Softphone shows a business caller ID instead of a personal caller ID. All because you can separate your business and personal numbers on the phone.
6 - Multi-channel communication on a single platform
VoIP integrates multiple communication platforms, from voice calling to video conferencing, SMS to team collaboration tools, and third-party app integrations, cutting the need to switch between different apps. You can access all your customer data and insights and collaborate in one spot. This improves operational efficiency and promotes better team communication while improving customer service.
7 - Secure connection and disaster recovery
Security is a crucial factor for insurance companies to retain their value and integrity among customers. VoIP implements end-to-end encryption to prevent anyone from listening to your calls.
If a natural disaster strikes and your traditional phone lines are damaged; your business will be disconnected from your client and team, which definitely impacts your business. But you can continue your communication even in a disaster.
Because VoIP works via the internet, when your main office location gets affected by a disaster, you can reroute to alternate devices for an uninterrupted connection. Other than that, you can recover your data and get backup protocols while reducing downtime and securing continuity.
Protect your insurance deals with an efficient, Transparent VoIP.
Time is money when it comes to business and work. Transparent VoIP truly understands that and provides fully managed VoIP services to insurance companies. We managed the phone system setup, maintenance, and upgrades. Our affordable solution comes with plenty of features like call forwarding, call recording, voicemail to email transcription, toll-free numbers, unlimited calling, business SMS texting, auto attendant, integration with your preferred apps, and much more. We offer a stable network infrastructure, Internet speeds up to 200 MB, and a managed router so you can have uninterrupted business communication. So why not speed up your insurance company's growth with an efficient VoIP service provider?
