Top VoIP Phone System Providers in the US

Transparent VoIP

— 5 min read
Top VoIP Phone System Providers in the US

Finding the perfect VoIP provider for business can be daunting for you as there are several options in the market. But do all VoIP providers offer the same level of services? No, each VoIP solutions company has its strengths and weaknesses. However, choosing the one that fits your business needs is essential. How do you know which one is right for your business? To help you, we will compare the top five VoIP providers based on their price, features, and customer service—the pros and cons of each one.

1- Transparent VoIP

Transparent VoIP tops the list as one of the leading business phone systems services. This managed cloud-based phone system is enriched with essential features businesses need to communicate and grow. Transparent offers customized plans other than feature sets without hefty prices to meet your team and business requirements. Companies can integrate with CRM platforms and tools to boost employee productivity and customer service.

Pricing

Transparent has no hidden fees as it offers a clear pricing structure. The unified communications package with VoIP includes:

  • The basic plan starts from $25/user/month.
  • Professional monthly package $35/user/month.
  • An advanced monthly package with internet, 5 VoIP phones, and all innovative features costs $220/month.

Features

Here are some of the vital features that Transparent VoIP offers businesses, though there are just a few.

  • Unlimited US & Canada Call
  • Voice-to-email transcription
  • Local and toll-free numbers
  • Intercom
  • Virtual Receptionist
  • Business SMS Texting for Main Phone Number
  • Team Chat
  • Call Recording
  • High-Speed Internet
  • Managed Router
  • Static IP

Customer support

Among all these, Transparent provides top-notch customer service and demos to assist in understanding the phone system. Transparent VoIP does all the technical parts, including setting up, designing, and maintaining the system. Exceptional customer service is available 24/7, so a business phone system works smoothly. Experts instantly troubleshoot the problem onsite and offsite in the cloud to support consistent communication.

Pros

  • Fully-managed cloud services
  • 99.999% uptime SLA
  • High call quality and reliability
  • Scalable Infrastructure
  • Dedicated internet with advanced infrastructure and application
  • Around-the-clock customer on all plans. 
  • Offer new desk, cordless, and conference phones with advanced accessories like Bluetooth headsets and expansion microphones. 

Cons

  • It is not suitable for large enterprises as it primarily focuses on small to medium-size businesses.

2- Cox

Following Transparent, Cox is a prominent business phone system provider that mainly provides cable internet service. They also offer residential and IP phone services to businesses. This cloud-based business VoIP service favors small businesses. Sometimes, customers experience outages that cause disturbances in business communication.

Pricing

They offer different packages, including bundle packages for internet and phone service. The basic voice package costs $19 without internet, though they offer various packages for combined internet and phone services. Their monthly business phone system is not public; you need to contact the sales team to determine Enterprise-level pricing.

Features

  • Call Notify
  • Call Forwarding
  • Auto attendant
  • Voicemail 
  • Three-way Calling
  • Call Holding
  • Speed Dialing
  • Call Return
  • Call Transfer
  • Collaboration tools

Pros

  • Cox offers affordable internet bundle prices.
  • High-speed internet is included in the small business plan.
  • The company provides a service level agreement for 99.5 uptime.
  • They offer up to 40 features for business phone systems.
  • Cox integrates with Webex to provide better calling, conferencing, and chatting experiences.

Cons

  • They charge installation fees of $100 for internet setup.  
  • Cox has a 1.25 TB (Terabyte) monthly data cap.
  • Cox lacks advanced features and integrations.
  • Voice quality isn't guaranteed. 
  • CRM integration is not added to their standard service offerings
  • The basic plan lacks unlimited long-distance calling features.
  • Phone systems experience frequent outages.

Customer support

Their support can take a lot of time to solve the problem which can frustrate the customers.

3- RingCentral

RingCentral is a famous global cloud-based communications service. Businesses can use it for voice calls, online meetings, business conferences, and more. 

Pricing

The RingCentral offers the following three monthly pricing packages.

  • Core-$30/user/month
  • Advanced-$35/user/month
  • Ultra-$45/user/month

Features

  • Unlimited calls across the United States and Canada
  • Business phone or toll-free numbers
  • Incoming caller ID
  • Auto attendant and Interactive voice response (IVR)
  • SMS and MMS
  • integration access to Google, Microsoft, and CRM platforms.
  • Voicemail to email

Pros

  • Easy Setup and Management
  • 99.999% uptime service-level agreement (SLA)
  • The company offers 300 third-party integrations.
  • Support hybrid, remote, and on-premises communication.

Cons

  • Their Customer service is poor.
  • Internet faxing is not available in the standard plan.

Customer service and support

AI-powered chat helps you with everyday issues. However, during chat and phone calls, their AI (Artificial Intelligence) often misunderstands questions or gives incomplete answers, which delays solving the problem.

Otherwise, you must go through several steps to reach a live agent, which takes time. Sometimes, customers experience an inconvenience to adequately address the problem by an agent.

4- Nextiva

Another VoIP service that is leading the industry is Nextivia, which earned a good reputation. Their VoIP technology and resourceful contact center solutions help organizations improve their communication.

Pricing

Nextiva offers three-monthly plans to businesses.

  • Essential: $35.95/User/Month
  • Professional: $40.95/User/Month
  • Enterprise: $50.95/User/Month

Features

  • Unlimited HD Voice / Video Calls
  • Voicemail
  • Local & Toll-Free Numbers
  • Google and Microsoft Integrations
  • Remote Device Management
  • Mobile & Desktop Apps
  • Multiple Phone Numbers per Account

Pros

  • They have a user-friendly interface.
  • Nextiva has several communication and collaboration tools to improve business efficiency.
  • Social media management and reputation monitoring to business.
  • Integrated with integration with Google, Microsoft, and other CRM platforms.
  • Offers 24/7 live support

Cons

  • Service is not as favorable to small businesses as competitors.
  • The essential plan only offers up to 45 minutes per video call.
  • Customers face difficulty in canceling service.
  • Post-update glitches in the app.

Customer Support

The company offers 24/7 multi-channel support, including online ticketing, online chat, email, and phone calls. Nextiva also provides training resources for setting up VoIP phone systems. However, their live support still needs to improve.

5- Vonage

Vonage is a preferred business phone system for businesses that want features and third-party application integration. This unified communications platform offers various add-ons and APIs for a personalized solution.

Pricing

  • The basic plan for mobile costs $19.99 per month/per extension
  • Premium plan for $29.99 per month/per extension
  • Advanced plan for $39.99 per month/per extension

Features

  • Unlimited calling
  • SMS and MMS
  • Auto attendant
  • Call forwarding
  • Video conferencing
  • Call hold and music on hold.
  • Do not disturb

Pros

  • Unlimited calling and texts
  • They have a user-friendly interface
  • High-grade voice quality
  • 99.999% uptime guarantee

Cons

  • Customer support service is not up to mark, and requests take longer than expected.
  • Their sign-up process is complex.
  • They lack transparency in pricing.
  • Limited business SMS functionality than others.

Customer Support

Vonage provides phone support and live chat. Despite that, customers experience long wait times for support in reaching agents to fix their issues.

Final Verdict

If you want to grow your business, you must look for a VoIP provider that addresses your business needs. So remember these things when choosing a new VoIP provider: It must be budget-friendly, offer HD voice calling, integrate with your favorite apps, provide data security, and provide 24/7 reliable customer support. The VoIP providers we discussed above are all the top services, though choosing the one that meets your business communication needs is essential. If you are looking for a business phone system with fully managed service, advanced features, and reliable customer support around the clock, there is no better option than Transparent. We handle all the technical aspects of successfully setting up business phones, and we also train employees and provide human customer support to businesses. 

Read more