VoIP Phone System for law firms

Like any other business, VoIP provides tremendous benefits to law firms by improving their call center services. It builds trust among clients and establishes professionalism with a reliable phone system. As a law firm owner, any call disconnects with your clients will result in poor and cracked communication. But with a reliable VoIP service provider, you can smoothly communicate with your client without interruption. However, it's essential to understand the VoIP benefits and features to choose the best hosted VoIP service for your firm's needs.

Benefits of VoIP Phone System for law firms

Here are some benefits your law firm receives after switching to reliable and secure VoIP like Transparent.

1 - Significant Cost Savings

Reducing operational costs is significant for law firms to get the most out of their business. Hosted VoIP makes it possible for you to save money. Let’s figure out how you will save costs from a hosted VoIP phone system.

• Low Investment Cost: VoIP eliminates the need to purchase expensive hardware to install and set up a phone system on-site. Rather than costly hardware, you need a stable internet connection and a monthly subscription to a VoIP solution to get it done and dusted. Moreover, you can buy a low-cost VoIP phone to use your virtual number at your law office location. Regardless of location, you can use your business number anywhere from a softphone (VoIP app) on your smartphone, desktop, or tablet. All you need is a stable internet connection at your location.
  
• No More Heavy Charges on Local and Long Distance Calling: Your law firm does not need to pay a heavy price for long-distance calls as Transparent VoIP offers unlimited calling to the US and Canada, so you are free to call without breaking the bank.
  
• No Heavy Maintenance Fees: VoIP systems do not burn a hole in your pocket compared to traditional landlines. Transparent VoIP outshines other solutions here by consistently providing 24/7 maintenance and ensuring your call is disruption-free. We provide system maintenance with no fee for law firms.

2 - Local Phone Numbers and Toll-Free Numbers

If your law firm expanded in multiple states or one state, then it's likely that your phone number is your office location. So if your potential client wants to contact you and your firm prefers a local area phone number; We can facilitate the local phone number virtual phone system which helps build thrush within the community.

These VoIP local phone numbers are not bound to location; you can receive calls from anywhere with a local number. Besides a local phone number, Transparent provides a free toll number (client can call your law firm for free) and an international number. This helps legal businesses to expand and improve their call center services. 

3 - Conference Calling and Collaboration Tools

You need to think out of the box to influence the market and improve your productivity. Unlike legacy phone systems, VoIP enables you and your team to work from anywhere and get the best out of the technology while boosting productivity. Your team of lawyers can easily collaborate and invite clients to conference calls. By three-way calling, two users can add a third member easily on their ongoing call. Whether your colleague is at a court date or traveling, they can effortlessly connect with the team and client. The best flexibility of VoIP is integrating multiple communication platforms like CRM, and case management systems. And you can access them in one place rather than using various tools separately. This unified communication provides precise and authentic data in no time and enhances your team's productivity. 

4 - Business Texting

Some clients like to have a conversation via Texting. The virtual phone system helps you facilitate all kinds of clients, as they can instantly send text messages to get in contact with your firm. By doing so, you can save time and increase your team's productivity while promptly managing customer inquiries. Through business texting, you can send appointment reminders, alerts, and marketing messages (with their consent) to help build a stronger rapport with your clients.

5 - Reduce On-Hold Waiting Times

If you put your client on hold for long, then it will surely frustrate them, as they already have case problems. People prefer to avoid being on long hold as they have other competing priorities.

However, switching to VoIP can reduce the hold time and satisfy clients with quick access. Using the Transparent auto-attendant feature, you can welcome your client instantly and provide menu options to route the call to the right agent. Also, the music on hold relaxes the client therefore reducing the chances of the client dropping the call. 

Even from call forwarding, you can forward calls to other numbers if you are busy to reduce hold time. Or by using a call-hunting feature, you can ring calls on all group members so the available one picks up the call. 

You can also set how often a call will ring before it goes to voicemail. It will allow your clients to leave a message when no one is available at the moment.  With Transparent VoIP, you can send voicemail to email to get access and be notified instantly.

6 - Shared Phone Multiple Number

With a hosted VoIP, your team can use a single phone number so your client can remember it. This also increases the chances that their question gets answered instantly as a call rings on all member devices anytime and anywhere.

7 - Call Recording

Keep track of legal conversations through a recording of your firm calls. Your law firm can review how your attorneys interact with clients to assess the quality of legal service. By this means, you can train your attorneys and improve your customer service.

With call recording, attorneys can listen to important legal details of clients on repeat and deliver efficient customer support. Additionally, call recording is crucial for legal documentation, disputes, and regulatory investigations.

8 - Voicemails

Waiting hours to get a response from your voicemail can upset your potential client, and they may think of reaching out to other firms. You can boost your voicemail response from VoIP mobility features such as voicemail-to-email and voicemail-to-text.

From voicemail-to-text features, you can read voicemail on the go while you are busy in court, conference, or in public and unable to listen to a voice note.

9 - Security

Data safety is essential for business, and lawyers have highly susceptible client information. To cater to this need, VoIP effectively secures business data. VoIP protects your data and your law firm's reputation.

Private And Secure Networks: The VoIP phone system is handled on a private and secure data network that safeguards data through end-to-end encryption. 

24/7 Monitoring: VoIP systems like Transparent ensure secure data and the integrity of businesses around the clock. If a potential risk arises; the system automatically activates, investigates the cause, and protects it from possible threats.

Switch to the reliable and secure Transparent VoIP for your law firm.

Transparent covers all the enterprise features that your law firm needs to improve communication, from auto-attendant to call recording, group call to texting, voicemail to email, simultaneous rings, and much more. Our dedicated customer service ensures you always get a crystal clear voice call quality and communicate with your clients and team on time.